Delivery Terms

Products and pricing

All products at tackla.eu include consumer tax VAT 24% when ordered inside the EU area. Each product price in the webshop includes this tax, i.e. no taxes are added to total order price. Orders outside of the EU area do not have consumer tax, you will see tax free prices at the checkout, once you select your outside of the EU country. See tax-free pick-up option at the bottom of this page.

Exchange and return

Online store obeys consumer protection law 6th chapter stating distant sales such as internet sales. All products have 14 day exchange and return option excluding custom embroidered products except for damaged items. 14 days starts from getting the parcel. Returned items must be unused and in original packaging. Tackla Pro Oy notifies possible delivery delays and out-of-stock products in the webshop.

When returning a package, you need to include a written note or use the package document to report the defects in the product or other reason for your return or exchange. You need to include whether you want your money back or a new undamaged or different size, color etc. product.

Delivery and returns in the EU

Parcels inside the EU area are delivered via GLS services. For a return or exchange you need to contact us for a package pick-up. Customer is responsible for exchange and return shipping fees in the EU area except in the case of defect in the product or other seller fault. In case of whole order return, GLS return delivery fee is paid by the seller and it will be deducted from the customer refund. In case of an exchange, we invoice returning and resending postal fees from the customer.

Delivery and returns outside of the EU area

For orders outside of the EU, export clearance is included in your basic delivery fee. When ordering outside of the EU area customer is responsible for all possible customs fees and duties at the destination country.

Parcels outside of the EU area are delivered using either GLS or Posti EMS depending on your country. Customer is responsible for exchange and return shipping fees plus possible Finland customs fees except in case of defect in the product or other seller fault. In those cases the seller will refund the return fee to the customer in exchange of a delivery postal fee receipt.

Optional service: GLS Customs Clearance Fee

Please select GLS delivery type GLS INCO40 (Customs Clearance Included), if you wish GLS processes your package’s customs clearance at the destination country. Customer is still responsible for all possible taxes and customs duties at the destination country.

Payment options

Walley credit

Pay once or installments. Walley credit opportunity is part of Paytrail Oyj services. Read more about Walley credit >>

Credit Card / Visa Electron

If you wish to pay by Visa, Visa Electron, MasterCard, American Express or any other approved cards, Tackla Pro Oy operates solely as the marketer of products and services and will provide the products to the buyer. Reclamations are processed by Paytrail Oyj. In card payment options Paytrail Plc acts as seller of the product and the purchase is between the client and Paytrail Plc. The seller is responsible for all obligations. Paytrail Plc is also the payee. Paytrail Plc, Lutakonaukio 7, 40100 Jyväskylä Phone: 0207 181 830, business id: 2122839-7

Online Banking

E-Payment and financial services are provided with Paytrail Plc in co-operation with Finnish banks and credit institutions. Paytrail Plc buys the payment and disburses it to the seller. For the customer the service functions like a conventional online bank payment.

PayPal

With PayPal payments Tackla Pro is the marketer, seller and provider of the products. Delivery and transport The product in stock will be sent within 2-4 business days from order. Custom-made products delivery such as baseball judges suits depending on your location varies from 2-4 weeks. Tackla Pro Oy shall bear the cost if the products are damaged or lost during transportation. Tackla Pro Oy is responsible if the product is lost or damaged in the refund or exchange process.

Tax-free shopping

Tax-free purchase always includes the consumer tax (VAT) for purchases in the webshop. If the customer is entitled and wants a tax-free purchase, customer must always choose delivery option Customer Pickup Tackla Center Helsinki. If the pickup preference store is Tackla Center Lappeenranta, customer needs to inform this in the text field at the Checkout comment for customer service. Purchase must be paid by the options available at the webshop. When the order is ready for a pickup, the customer gets the goods from Tackla Center and gets the entitled tax refund as ruled by the Finnish Tax Administration. Tax-free package is sealed and cannot be opened before leaving the EU area. Learn more about rules and regulations for tax-free shopping at The Finnish Tax Administration tax-free regulation and guide.

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